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Kofax

Document conversion timeout when converting messages with linked resources

Article # 3031251 - Page views: 193

Article # 3031251 - Page views: 193

Issue

Batches are not being imported with Kofax Import Connector and the Message Connector Monitor shows the error:

"Could not import image"

Additionally, the following error is displayed in the KC-Plugin logs:

“WARN [Thread=6] [MCMessageProvider] The attachemnt message.eml of message
http://localhost:25086/call/tsl/View?Id=70e8a6ce-8b91-4988-8558-1f4b5ea2ee59 could not be converted.
The error is: document conversion failure Time-out after 2574ms activity and 60263ms inactivity.
EventID:38010".

Cause

This issue may be caused when the server running the KIC Message Connector service has no internet and the documents being imported had an inline image based on a hyperlink that KIC was trying to download.

Solution

Edit the KFXConverter.ini to stop KIC from downloading external links by following these steps below.

Note – that any documents that contained hyperlinked images will get imported into Capture with a place holder image.
  1. Navigate to the KFXConverter.ini file located by default at: C:\Program Files\Kofax\KIC- ED\MC\bin\KFXConverter\KFXConverter.ini. Make a backup copy of the KFXConverter.ini.
  2. Edit the KFXConverter.ini file by going to the [EXTERNALRESOURCELOADING] section make sure the following parameter is set to false:
    LoadExternalResources=false
  3. Restart the Message Connector and KC-Plugin services.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Import Connector All      

References

QAID # 22896

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