Batches are not being imported with Kofax Import Connector and the Message Connector Monitor shows the error:
"Could not import image"
Additionally, the following error is displayed in the KC-Plugin logs:
“WARN [Thread=6] [MCMessageProvider] The attachemnt message.eml of message http://localhost:25086/call/tsl/View?Id=70e8a6ce-8b91-4988-8558-1f4b5ea2ee59 could not be converted. The error is: document conversion failure Time-out after 2574ms activity and 60263ms inactivity. EventID:38010".
This issue may be caused when the server running the KIC Message Connector service has no internet and the documents being imported had an inline image based on a hyperlink that KIC was trying to download.
Edit the KFXConverter.ini to stop KIC from downloading external links by following these steps below.
Note – that any documents that contained hyperlinked images will get imported into Capture with a place holder image.
- Navigate to the KFXConverter.ini file located by default at: C:\Program Files\Kofax\KIC- ED\MC\bin\KFXConverter\KFXConverter.ini. Make a backup copy of the KFXConverter.ini.
- Edit the KFXConverter.ini file by going to the [EXTERNALRESOURCELOADING] section make sure the following parameter is set to false:
- Restart the Message Connector and KC-Plugin services.
Level of Complexity
|Kofax Import Connector||All|
QAID # 22896
Article # 3031251