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Kofax

Documents not importing KIC 2.9 - Blue arrow

Article # 3036206 - Page views: 33

Issue

After a recent upgrade/install of KIC 2.9, documents are not getting imported into Kofax Capture. The blue arrow on the KIC MC monitor page reports that it's importing to KC,  but nothing happens. There a no errors in the KIC or Kofax Capture logs. 

Solution

The issue could be that the minimum requirements for KIC 2.9 are not met.
.Net needs to be at least version 4.8 and VRS needs to be at least version 5.1.1 + FP12.

Note that the KIC 2.9 technical specifications document does not list the requirement for VRS version 5.1.1 + FP12 or higher.
Link:https://docshield.kofax.com/KIC/en_US/2.9.0-9gw4afuhts/print/KofaxImportConnectorTechnicalSpecifications_2.9.0_EN.pdf

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Import Connector 2.9 2.9 N/A N/A

References

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