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Kofax

EWS Error The request failed. The underlying connection was closed

Article # 3038708 - Page views: 94

Issue

When testing the connection to an EWS mailbox in KIC versions 2.8 and below, the following log occurs in the logs:

"{"EwsDotNet"} Cannot retrieve messages from EWS. EWS returned exception. Microsoft.Exchange.WebServices.Data.ServiceRequestException: The request failed. The underlying connection was closed"

How can this be resolved?

 

Solution

It has been seen in several different scenarios that upgrading to KIC 2.9 with Fix Pack 5 resolves this error.

 

Level of Complexity 

Easy

 

Applies to  
Product Version Build Environment Hardware
KIC 2.9      

 

References

 

 

UndefinedNameError: reference to undefined name 'undefined' (click for details)
Callstack:
    at (Capture/Kofax_Import_Connector/Troubleshooting/EWS_Error_The_request_failed._The_underlying_connection_was_closed), /content/body/div[5]/div[2]/pre, line 2, column 1
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