Error Initializing Kofax Capture Importer Pool when starting PlugIn Service
Article # 3031249 - Page views: 1129
Issue
The KC Plug-In service will not remain started and the following error message is shown in the KC Plug-In console:
Service is stopped | Last service start-up error: Cannot start service, because there was an error initializing Kofax Capture Importer Pool.
Solution
Checking the KIC_ED_Connector-0000.log reveals following error message:
2013-03-07 14:53:09,812 INFO [Thread=1] [ImporterRegistry] Initializing Kofax Capture Importer Pool Size=1 2013-03-07 14:53:09,812 INFO [Thread=1] [ImporterRegistry] Importer 0 logging into Kofax Capture 2013-03-07 14:53:40,358 ERROR [Thread=1] [KofaxCaptureImportWrapper] Error logging on to Kofax Capture.System.Runtime.InteropServices.COMException (0x800A01AD): Creating an instance of the COM component with CLSID {F3A2E2DD-5169-42B3-AF0E-3B3DAEB25CF1} from the IClassFactory failed due to the following error: 800a01ad. at Kofax.KCS.ImportConnector.Destination.KofaxCapture.KofaxCaptureImportWrapper.Login(String userName, String password) 2013-03-07 14:53:40,358 ERROR [Thread=1] [ImporterRegistry] Importer 0 failed to log on to Kofax Capture 2013-03-07 14:53:40,358 ERROR [Thread=1] [AEFImportConnector] KIC importer (Instance=0) Cannot start service, because there was an error initializing Kofax Capture Importer Pool. EventID:38001
To switch from Windows Authentication to SQL Server Authentication for the Kofax Capture database:
Note: If the Create New Database checkbox is checked (selected), then uncheck it before following the steps below.
- Run the Kofax Capture Database Utility by running
DBUtil.exe
from the Run command. - On the Database tab, select "SQL Server authentication using login ID and password." under the
Authentication section. - Enter the Login ID and Password.
- Click Apply.
- Close the Kofax Capture Database Utility.
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Import Connector | 2.6 | |||
Kofax Import Connector | 2.7 |
References
Article # 3031249