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KC import fails with Error message : VRS Error: Invalid scan/print DPI setting

Article # 3036490 - Page views: 46

Issue

We have a error message when trying to import attachments from a mail that contains a 1 x 1 pixel image in png format : VRS Error: Invalid scan/print DPI setting

The image has no DPI.

The document conversion option in the KIC destination is set to skip converting files of a certain value:

 .png < 500" but the problem persists.

 

Solution

To allow the successful import of the image into Kofax Capture, the Document conversion should skip converting and skip Importing files as per:

 .png < 500" 

PNGLIMIT.png

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KIC 2.8      
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