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Kofax

KIC Account lockout issue

Article # 3039115 - Page views: 144

Issue

Why the KIC service is causing the account lockout issue.
KIC service keeps on trying to start and locking the service account.

Here is the error that is visible in the KIC message connector logs:

23/14:59:39.853 (1a88/1628/0000) {"ApplInfo" 0x905ae0} Dont logon as 'S-1-5-19' because current user is 'kofax_svc' instead of 'SYSTEM'
23/14:59:40.025 (1a88/1628/0000) {"Process" 0x90b144} Sub-Process started. Pid=0x1904(6404); Cmd={"MC_Albin.exe" Slave Master6792_10004 10 TNC_Albin.dll}

Cause

  • MS patches  KB5009546 and KB5010790 

Solution

  • It was determined that rolling back MS patches KB5009546 and KB5010790, corrected the issue.
  • Please refer to the Microsoft side or their staff for further assistance.

Level of Complexity 

Easy

 

Applies to  
Product Version Build Environment Hardware
Kofax Import Connector 2.9, 2.10      
References

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Article # 3039115
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