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KIC Not Processing Any Messages

Article # 3049888 - Page views: 283


Kofax Import Connector (KIC) 2.10 is not processing any messages. One or both of the following occurs:

  • The Inbound -> Active screen in the Message Connector Monitor show many messages with a blue arrow in the "Transfer to KC" column but nothing gets imported.
  • The following error occurs in the KCPlugin logs:
    ERROR [Thread=1] [Kofax.KCS.ImportConnector.Destination.KofaxCapture.KofaxCaptureImportWrapper] Error logging on to Kofax Capture.System.Runtime.InteropServices.COMException (0x800A01AD): Creating an instance of the COM component with CLSID {F3A2E2DD-5169-42B3-AF0E-3B3DAEB25CF1} from the IClassFactory failed due to the following error: 800a01ad Exception from HRESULT: 0x800A01AD.



This issue can occur if Kofax VRS 5.2 or .NET 4.8 are installed on the machine after Kofax Import Connector 2.10 has been installed. 


  1. Reboot the machine.
  2. If a reboot does not resolve the issue, a repair installation of Kofax Import Connector 2.10 may be necessary.


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Kofax Import Connector 2.10 ALL ALL N/A


Article # 3049888
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