KIC Not Processing Any Messages

Issue

Kofax Import Connector (KIC) 2.10 is not processing any messages. One or both of the following occurs:

• The Inbound -> Active screen in the Message Connector Monitor show many messages with a blue arrow in the "Transfer to KC" column but nothing gets imported.
   
• The following error occurs in the KCPlugin logs:
  ERROR [Thread=1] [Kofax.KCS.ImportConnector.Destination.KofaxCapture.KofaxCaptureImportWrapper] Error logging on to Kofax Capture.System.Runtime.InteropServices.COMException (0x800A01AD): Creating an instance of the COM component with CLSID {F3A2E2DD-5169-42B3-AF0E-3B3DAEB25CF1} from the IClassFactory failed due to the following error: 800a01ad Exception from HRESULT: 0x800A01AD.

Cause

This issue can occur if Kofax VRS 5.2 or .NET 4.8 are installed on the machine after Kofax Import Connector 2.10 has been installed. 

Solution

1. Reboot the machine.
    
2. If a reboot does not resolve the issue, a repair installation of Kofax Import Connector 2.10 may be necessary.

Level of Complexity 

Moderate

Applies to  

References

• Failed to Log On to Kofax Capture
• KofaxImportConnectorTechnicalSpecifications_2.10.0_EN.pdf