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KIC performance degrades after some files imported

Article # 3035328 - Page views: 28

Article # 3035328 - Page views: 28

Issue

After importing 600  among 1500 in a very very quick timeframe it then slows dramatically down, to approx 1 a minute. What is noted is that the scan.exe processes running are still consuming high CPU, even though there are no files to process. Only way to speed up performance is to restart KIC plug in service.

 

Solution

Issue sound like KC related instead of KIC, in one case it was seen that a custom workflow module applied to the batch class appears to be culprit. Removing the workflow module allows the batches to process fine.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Import Connector 2.8 N/A N/A N/A

References

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