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Kofax

Kofax Capture could not close the batch

Article # 3032428 - Page views: 97

Article # 3032428 - Page views: 97

Issue

Kofax Capture could not close the batch was shown in KIC Monitor. Due to this error the batch fails and won´t be transferred to Capture.

 

Solution

Separator Sheets were used for Separation

In this case the Document was processed via SW Import for testing.

It was seen that there were empty documents in the batch.

Found out that there were 2 Separator sheets with no documents in between therefore KC/KIC is not able to close the batch because of empty Documents.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Import Connector

2.8.x

2.9.x

     

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