Large Mails are not imported via KIC The message exceeds the maximum supported size
Issue
KIC is not fetching the email at all, while other smaller email were imported successfully.
See this error on logs:
25/12:59:11.182 (3a14/4328/1c07) {"EwsDotNet"} Cannot access message content.
EWS returned exception. Microsoft.Exchange.WebServices.Data.ServiceResponseException:
The message exceeds the maximum supported size., The message exceeds the maximum supported size.
Cause
EWS limitation
Solution
KIC wants to go and get the message but Exchange can't give it.
This is the message that's returned by their Exchange (taken from MC logs):
=-=-=-=-=-=-=-=-=-=-=-=
25/12:59:11.182 (3a14/4328/1c07) {"EwsDotNet"} Cannot access message content.
EWS returned exception. Microsoft.Exchange.WebServices.Data.ServiceResponseException:
The message exceeds the maximum supported size., The message exceeds the maximum supported size.
=-=-=-=-=-=-=-=-=-=-=-=
This is a limitation on Exchange and not on KIC.
Here are some links that can assist them in looking into possibly changing these limits on Exchange:
Additional info:
- https://docs.microsoft.com/en-us/exchange/message-size-limits-exchange-2013-help
Level of Complexity
Moderate
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax Import Connector | 2.9 | N/A | N/A | N/A |
References
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