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Kofax

Special character usage in MSGraph account password

Article # 3035030 - Page views: 180

Issue

When using the below password for their MSGraph account, the connection to the mailbox doesn't work.

Z@SQ*c&EV)La.q3}


The following error is returned:

2021-09-01 19:26:36.715 ERROR [Thread=1] [Kofax.KCS.ImportConnector.Config.frmEditPop3MB] Connection to the mailbox using MS Graph cannot be established., Unexpected character encountered while parsing value: <. Path '', line 0, position 0.,
gridViewConnections_GotFocus

 

Cause

This is a XML parsing limitation.

Solution

This is an XML parsing issue.
Kofax Import Connector MSGraph requests are in XML format. The following characters should be avoided in the password field and other fields that go into the request:

  • <
  • >
  • &
  • '
  • ""

Similar XML parsing issues have occurred in the past and the best practice is to avoid these 5 characters in the password.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Import Connector 2.10
2.9
2.8
2.7
ALL ALL N/A

 

Article # 3035030