I encounter the following error when testing EWS mailbox in Kofax Import Connector 2.3 KC-Plugin Configuration ¦ Connection ¦ Import Connector ¦ Mailbox Import:
Connection to EWS mailbox on https://.../ews/exchange.asmx cannot be established. Error message:The request failed. The remote server returned an error: (401) Unauthorized
How can I resolve this issue?
It has been observed that changing the User name field in the Mailbox Import setting from
domainname\username can resolve this issue.
Verify the username and make sure you're using the correct password.
Level of Complexity
|Kofax Import Connector||All||N/A||N/A||N/A|