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Unauthorized 401 error testing connection to EWS Mailbox

Article # 3030988 - Page views: 142

Article # 3030988 - Page views: 142

Issue:

I encounter the following error when testing EWS mailbox in Kofax Import Connector 2.3 KC-Plugin Configuration ¦ Connection ¦ Import Connector ¦ Mailbox Import:

Connection to EWS mailbox on https://.../ews/exchange.asmx cannot be established. Error message:The request failed. The remote server returned an error: (401) Unauthorized

How can I resolve this issue?

Solution:

It has been observed that changing the User name field in the Mailbox Import setting from username@domainname to domainname\username can resolve this issue.

Verify the username and make sure you're using the correct password.

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Kofax Import Connector All N/A N/A N/A

References

 

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