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Kofax

License is not properly licensed error logging into Web Interface

12803

QAID # 12803 Published

Question / Problem:

When I try to log in to the Web interface of Kofax Capture Import Connector - Web Services, I receive the following error message:

Error {1}: The Kofax Capture Import Connector - Web Services license is not properly
licensed.
Please contact your Kofax Capture administrator.
The following error was returned from the Kofax Capture Import Connector - Web
Services - Web Server: The Kofax Capture Import Connector - Web Services - Service on
the machine <Hostname> is not running or cannot contact the Web server: no connections are allowed.
Contact your Kofax Capture Import Connector - Web Services - Administrator.

Answer / Solution:

One possible reason for this error can be insufficient user permissons of the user which is used to run this service.

Necessary permissions are:

  • Be a member of the local Administrators group.
  • Have rights to "logon as a service" on the computer where the service is installed.
  • Have full access permissions to the Web Server folder structure on the Web server.

Applies to:

Product Version
KIC-WS 2.6
  2.7
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