Kofax Monitor License check fails when upgrading

Issue

When trying to run Kofax Monitor 8.1 setup to upgrade our existing Kofax Monitor 7.x environment we get the following error:

Kofax Monitor License Check Failed. Please correct and re-run installation"

Cause

Kofax Monitor needs .Net 4.8 Version

Solution

Run the Kofax Monitor Pre-Check utility to see if all needed applications are installed. The tool can be found in the install archive \KofaxMonitor-8.1.0\PreReqCheck utility

The above error can occur, if .Net 4.8 was not installed before running the setup. Install .Net 4.8 and re-run the setup.

Level of Complexity 

Easy

Applies to  

References

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