Kofax Monitor User Console doens´t open

Issue

When trying to open the Kofax Monitor User console, the browser reports the error:

Application error page.
An unexpected error has occurred on the web server.
Please contact your server administrator for further assistance.

 

How ca we fix this?

 

Solution

Check if a User Console is configured within the Kofax Monitor Admin console.

Also verify that full control permissions are set to the folder C:\Program Files (x86)\ReveilleSoftware\Reveille\Web\Reveille

 

Level of Complexity 

Easy

 

Applies to  

Product	Version	Build	Environment	Hardware
Kofax Monitor	8.1

References

Add any references to other internal or external articles

 

Article # 3041883