Total Agility wizard is failing with http request timed out error

Issue

• When trying to run the Kofax TotalAgility Wizard, getting the following error:

Run Test Failed The http request timed out.  Error:  The request was aborted:  The request was canceled.

 

Solution

The client was traversing through a firewall 
On page 54 in the Kofax Monitor Overview Guide that it references, "all common IP ports for http/https/ftp/smtp/SNMP/telnet/imap/JMX/web."

• In addition to this the application was connecting over a network, therefore the client requires a random emphemeral high port range of 49152 through 65535.

In order to remedy this problem the following was done:

1)  Network Engineer put in a rule to allow the application to open since the high level port is random.
2)  There is a timeout setting in the Monitor test was increased to allow more time for the handshake to complete.
 

 

Level of Complexity 

Moderate

 

Applies to  

Product	Version	Build	Environment	Hardware
Monitor	8.0

References

Add any references to other internal or external articles

 

Article # 3040468