- When trying to run the Kofax TotalAgility Wizard, getting the following error:
Run Test Failed The http request timed out. Error: The request was aborted: The request was canceled.
The client was traversing through a firewall
On page 54 in the Kofax Monitor Overview Guide that it references, "all common IP ports for http/https/ftp/smtp/SNMP/telnet/imap/JMX/web."
- In addition to this the application was connecting over a network, therefore the client requires a random emphemeral high port range of 49152 through 65535.
In order to remedy this problem the following was done:
1) Network Engineer put in a rule to allow the application to open since the high level port is random.
2) There is a timeout setting in the Monitor test was increased to allow more time for the handshake to complete.
Level of Complexity
Add any references to other internal or external articles