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There is an issue where the Web Capture Plugin states that the VRS License is missing or invalid. How can this be addressed?

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Question / Problem: 

There is an issue where the Web Capture Plugin states that the VRS License is missing or invalid. How can this be addressed?

Answer / Solution: 

This was determined to be due to an issue within the internal VRS image processing code, and is not reflective of a true licensing issue.

The following hotfix has been created for Kofax Web Capture 11.0, 11.1 and11.2:

For 11.0: KofaxWebCapture-11.0.0.11.FIX14728.546.zip

For 11.1: KofaxWebCapture-11.1.0.7.FIX14728.456.zip

For 11.2: KofaxWebCapture-11.2.0.8.FIX14728.492.zip

Fixing Deployed Applications

Customers who have installed the Web Capture Plugin via Kofax.WebCapture.Installer.msi and/or Kofax.WebCapture.macOS.pkg on client machines can update their client machines by running the installer from the hotfix.

In some deployments such as shared machines where Kofax.WebCapture.Installer.msi was installed as a system service, it may require that a systems administrator perform the upgrade.

Installing for Enterprise / Multiple-User Environments

If you are installing the Web Capture Service on a machine that multiple users log into (Remote Desktop) then you will need to install the Web Capture Service as a system service instead of per user.

If it's already installed, you will first need to uninstall the Web Capture Service from the machine.

To install as a system service, install using the command line (as administrator):

msiexec /I Kofax.WebCapture.Installer.msi INSTALLASSERVICE=1

Update the SDK

To update the SDK, find the WebResources folder, usually:

C:\Program Files (x86)\Atalasoft\DotImage 11.2\bin\WebResources\WebCapture\

and replace the following files with the hotfix versions:

atalaWebCapture.js
Kofax.WebCapture.Installer.msi
Kofax.WebCapture.macOS.pkg (11.1 and 11.2 only)

The Hotfix files should replace the same files within the WebResources\WebCapture folder within your ASP.NET solution.

Applies to:  

Product Version
KWC 11.2
  11.1
  11.0