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VRS License is missing or invalid when scanning using WebCapture

Article # 3031355 - Page views: 92

Article # 3031355 - Page views: 92

Issue

Kofax WebCapture reports the following error after completing scanning:

 VRS License is missing or invalid

 

Cause

This was determined to be due to an issue within the internal VRS image processing code, and is not reflective of a true licensing issue.

The following hotfix has been created for Kofax Web Capture 11.0, 11.1 and11.2:

 

Solution

Fixing Deployed Applications

Customers who have installed the Web Capture Plugin via Kofax.WebCapture.Installer.msi and/or Kofax.WebCapture.macOS.pkg on client machines can update their client machines by running the installer from the hotfix.

In some deployments such as shared machines where Kofax.WebCapture.Installer.msi was installed as a system service, it may require that a systems administrator perform the upgrade.

Installing for Enterprise / Multiple-User Environments

If you are installing the Web Capture Service on a machine that multiple users log into (Remote Desktop) then you will need to install the Web Capture Service as a system service instead of per user.

If it's already installed, you will first need to uninstall the Web Capture Service from the machine.

To install as a system service, install using the command line (as administrator):

msiexec /I Kofax.WebCapture.Installer.msi INSTALLASSERVICE=1

Update the SDK

To update the SDK, find the WebResources folder, usually:

C:\Program Files (x86)\Atalasoft\DotImage 11.2\bin\WebResources\WebCapture\

and replace the following files with the hotfix versions:

atalaWebCapture.js
Kofax.WebCapture.Installer.msi
Kofax.WebCapture.macOS.pkg (11.1 and 11.2 only)

The Hotfix files should replace the same files within the WebResources\WebCapture folder within your ASP.NET solution.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax WebCapture 11.2, 11.1, 11.0      

References

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