Skimmer Out Of Service CDT030: Drop feeder skimmer to load the paper stack and scan error

Issue

Why am I getting error "Skimmer Out Of Service CDT030:  Drop feeder skimmer to load the paper stack and scan" when scanning?

Cause

This error is produced by Ngenuity 9000 series scanners if the skimmer, or feeder roller assembly, is locked in the up position.

Another symptom of the skimmer being locked in the up position is that the feeder tray will not rise automatically when documents are loaded onto the feeder.

 

Solution

The skimmer is held in this position by a magnet and can be easily released by applying downward pressure to the skimmer.

 

Level of Complexity 

Easy

 

Applies to  

Product	Version	Build	Environment	Hardware
Capture	10.0 10.1 10.2 11.0 11.1

References

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Article # 3041790