Why am I getting error "Skimmer Out Of Service CDT030: Drop feeder skimmer to load the paper stack and scan" when scanning?
This error is produced by Ngenuity 9000 series scanners if the skimmer, or feeder roller assembly, is locked in the up position.
Another symptom of the skimmer being locked in the up position is that the feeder tray will not rise automatically when documents are loaded onto the feeder.
The skimmer is held in this position by a magnet and can be easily released by applying downward pressure to the skimmer.
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