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Kofax

Deleted KCS User by mistake

Article # 3038583 - Page views: 24

Issue

During maintenance, a Kofax Communication Server (KCS) administrator accidentally deleted a KCS User.

Solution

  • Option 1: Restore from previous backup via the "TCfW Communication Server Client" tool. (in short: TCfW)
    This option can be used if you want to restore ALL previously backed up KCS User Profiles, Address Book and Services from a specific time.
    Backup & Restore is done via TCfW.
     
    Backup_Restore_TCfW.png Backup_UserProfiles_AddressBook_Services.png Restore_UserProfiles_AddressBook_Services.png
  • Option 2: Manually recreate the KCS user via TCfW.
    For this example, we have:
    • Setup another Virtual Machine and installed only TCOSS and TCfW.
    • Restored all User Profiles, Address Book and Services
    • Recreate the missing KCS user on the KCS system on which it was accidentally deleted, based on the KCS user that was restored on the new VM.
       

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server   All Windows  

References

Add any references to other internal or external articles

 

Article # 3038583
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