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How to delete all confirmed messages from the KCS file structure

Article # 3035978 - Page views: 14

Issue

This article describes how to delete all confirmed messages from the KCS file structure, this might be useful during the initial deployment of a KCS system to remove all test messages. The procedure described in the solution section deletes all confirmed (send ok) messages without losing any user, settings or licenses.

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WARNING: 

All history of sent and received messages will be removed with no way to recover!!
It is advised to consult with a KCS support engineer before applying this solution. 

Solution

To delete the short-term archive you will need to delete the AARCHIVFILE0 with the TCDEL tool. This tool can be found in the 'C:\TCOSS\SYSTEM' folder.

Steps:
  1. Stop TCOSS via the 'Kofax Communication Server Monitor'.
  2. Open an command prompt with administrative rights.
  3. Browse to: 'C:\TCOSS\SYSTEM'.
  4. Enter: "tcdel +MAILSYS/AARCHIVFILE0" (the last character is a zero)
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  5. After a couple of seconds a message will be thrown back reporting that 1 file has been deleted.
  6. Start TCOSS again via the 'Kofax Communication Server Monitor'.

During start, TCOSS will create a new empty AARCHIVFILE0 file.

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NOTE: Deleting the AARCHIVFILE0 file will cause a short-term archive lost state in TC/Archive and TC/Report which must be handled!

Level of Complexity 

High

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server All       

References

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