How to perform a quick system check for KCS

Issue

How can you check the system if the links are running and there are no system errors

Solution

Open KCS Monitor

• Check if all links are running (green)
• Check if the fax channels are not grayed out
• If it is a tandem system, also check if the two disks are synchronized
• Check if KCS System is running “never” expiring license

Open TCfW or TC/Web

• Check if there are any pending messages in the Outbox. If so, check why
• Check if there are any pending messages in the Inbox. If so, check why
• Check for error messages in the System Folder (File names start with ATE*)
• Go to the Disk Usage and check if one of the bars is mostly red. This should not be the case
• Check message traffic for any high volume re-occurring errors via TCfW / TCWEB / KCS Portal. Check Unfiltered In- and Outbox.

Open Windows File Explorer

• Check if the local drives have enough disc space
• Check if the folder C:\Temp\HELPME\PROBLEMS\ has files in it (document conversion issues)

General Checks

• Check on each server the Windows Event logs for any errors
• Check if periodic backups are taken either via TCBackup, KCSBackup or manually
• Check if there is enough free disk space on all KCS Servers.
• If TCArchive is installed, check if there is enough disk space for Online/Offline volumes.

If any of the above is not OK, get in contact with Kofax Technical Support.

Level of Complexity 

Easy

Applies to