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Kofax

How to perform a quick system check for KCS

Article # 3037913 - Page views: 35

Issue

How can you check the system if the links are running and there are no system errors

 

Solution

Open KCS Monitor

  • Check if all links are running (green)
  • Check if the fax channels are not grayed out
  • If it is a tandem system, also check if the two disks are synchronized
  • Check if KCS System is running “never” expiring license

Open TCfW or TC/Web

  • Check if there are any pending messages in the Outbox. If so, check why
  • Check if there are any pending messages in the Inbox. If so, check why
  • Check for error messages in the System Folder (File names start with ATE*)
  • Go to the Disk Usage and check if one of the bars is mostly red. This should not be the case
  • Check message traffic for any high volume re-occurring errors via TCfW / TCWEB / KCS Portal. Check Unfiltered In- and Outbox.

Open Windows File Explorer

  • Check if the local drives have enough disc space
  • Check if the folder C:\Temp\HELPME\PROBLEMS\ has files in it (document conversion issues)

General Checks

  • Check on each server the Windows Event logs for any errors
  • Check if periodic backups are taken either via TCBackup, KCSBackup or manually
  • Check if there is enough free disk space on all KCS Servers.
  • If TCArchive is installed, check if there is enough disk space for Online/Offline volumes.

 

If any of the above is not OK, get in contact with Kofax Technical Support.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server all all Windows -