How to perform a quick system check for KCS
Article # 3037913 - Page views: 30
Issue
How can you check the system if the links are running and there are no system errors
Solution
Open KCS Monitor
- Check if all links are running (green)
- Check if the fax channels are not grayed out
- If it is a tandem system, also check if the two disks are synchronized
- Check if KCS System is running “never” expiring license
Open TCfW or TC/Web
- Check if there are any pending messages in the Outbox. If so, check why
- Check if there are any pending messages in the Inbox. If so, check why
- Check for error messages in the System Folder (File names start with ATE*)
- Go to the Disk Usage and check if one of the bars is mostly red. This should not be the case
- Check message traffic for any high volume re-occurring errors via TCfW / TCWEB / KCS Portal. Check Unfiltered In- and Outbox.
Open Windows File Explorer
- Check if the local drives have enough disc space
- Check if the folder C:\Temp\HELPME\PROBLEMS\ has files in it (document conversion issues)
General Checks
- Check on each server the Windows Event logs for any errors
- Check if periodic backups are taken either via TCBackup, KCSBackup or manually
- Check if there is enough free disk space on all KCS Servers.
- If TCArchive is installed, check if there is enough disk space for Online/Offline volumes.
If any of the above is not OK, get in contact with Kofax Technical Support.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Communication Server | all | all | Windows | - |