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MFP printer is not getting confirmations when sending messages.

Article # 3040855 - Page views: 6

Issue

MFP printer is not getting confirmations when sending messages.

 

Cause

Incorrect IP address assignment for the MFP name in the KCS shadow profile.

 

Solution

Assign the correct IP address in the Hosts file. Add the printer name created in the shadow profile with its correct IP address. this will enable the KCS server to send the confirmations back to the correct MFP assignment.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
         

References

Add any references to other internal or external articles

 

Article # 3040855
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