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TCfW Messages Status

Article # 3035023 - Page views: 63

Issue

Complete list of possible TCfW Messages Status

Solution

The following list holds the text and a description for each status that a message can have in TCfW. Furthermore, the attached Excel file also provides the icon that is shown for each status in TCfW.

Status List

Text Description
NewMsg.png New Message No action has been performed. The message has yet to be printed or viewed. Entry cannot be marked completed
Touched.png Touched Entry already opened. Message has been printed or viewed. You can mark the entry as completed now.
Sending.png Sending Sending in progress
Active-Fw.png Active - Forwarded Sending in progress and message routed to next node
Inactive-Pr.png Inactive - Problems Message marked completed due to a send error
Completed.png Completed Message has been sent successfully (Send entry and message not marked for automated deletion => still in ACOMINFO file.)
Completed2.PNG Completed Message has been sent successfully
Comp-log.png Completed - Log Entry Only the log entry exists; the message itself has been deleted.
Cancelled.png Cancelled Message was cancelled by the sender
Canc-log.png Cancelled - Log Entry Message was cancelled by the sender. Only the log entry exists; the message itself has been deleted
NewMsg2.png New Message Resubmitted message. The message has yet to be printed or viewed
NewMsg-rec.error.png New Message (reception error) No action has been performed. The message has yet to be printed or viewed. Entry cannot be marked completed (See Reception Error)
Touched-Rec.err.png Touched (reception error) Entry already opened. Message has been printed or viewed. You can mark the entry as completed now. (See Reception Error)
Sending-Rec.err.png Sending(reception error) Sending in progress (See Reception Error)
Active-Fw-Rec.err.png Active - Forwarded(reception error) Sending in progress and message routed to next node (See Reception Error)
Inactive-Pr-Rec.err.png Inactive - Problems(reception error) Message marked completed due to a send error (See Reception Error)
Screen Shot 2018-07-20 at 10.00.50 AM.png Completed(reception error) Message has been sent successfully (See Reception Error)(Send entry and message not marked for automated deletion => still in ACOMINFO file.)
xxCompleted2.PNG Completed(reception error) Message has been sent successfully (See Reception Error)
Completed-RE3.png Completed(reception error) Only the log entry exists; the message itself has been deleted. (See Reception Error)
Cancelled-RE.png Cancelled(reception error) Message was cancelled by the sender (See Reception Error)
 Canc-log-RE.png Cancelled - Log Entry(reception error) Message was cancelled by the sender. Only the log entry exists; the message itself has been deleted (See Reception Error)
NewMsg-Locked.png New Message (locked) Number locking is active for this channel. (See Number Locking)
Sending-Locked.png Sending (locked) Number locking is active for this channel. (See Number Locking)
Waiting.png Waiting No send attempts have been made yet. When sending internally this status means that the message has not been touched (viewed, printed, copied)
Active.png Active Sending in progress. At least one sending attempt was made. When sending internally this status means that the message was touched
SentOK.png Sent OK Message was delivered successfully (Send entry and message not marked for automated deletion => still in ACOMINFO file.)
SentOK2.png Sent OK Message was delivered successfully
SentOK-LogE.png Sent OK - Log Entry Message was delivered successfully. Only the log entry exists; the message itself has been deleted
Waiting-RE.png Waiting(reception error) No send attempts have been made yet. When sending internally this status means that the message has not been touched (viewed, printed, copied)
Active-RE.png Active(reception error) Sending in progress. At least one sending attempt was made.
SentOK-RE1.PNG Sent OK(reception error) Message was delivered successfully (See Reception Error)(Send entry and message not marked for automated deletion => still in ACOMINFO file.)
SentOK-RE2.PNG Sent OK(reception error) Message was delivered successfully (See Reception Error)
SentOK-LE-RE.PNG Sent OK - Log Entry(reception error) Message was delivered successfully (See Reception Error)
Waiting-Locked.png Waiting(locked) Number locking is active for this channel. (See Number Locking)
sendingLocked.png Sending(locked) Number locking is active for this channel. (See Number Locking)
Active-Fw-Locked.png Active - Forwarded(locked) Number locking is active for this channel. (See Number Locking)
Active-Locked.png Active(locked) Number locking is active for this channel. (See Number Locking)
SendAttempt.png Send Attempt A logged send attempt from the short-term archive. This means e.g. for a fax line that all cases where the distant subscriber was busy or not reacha other reason are now documented in the short term archive
Completed_QuestionMark.png Completed (See Search Too Complex)
 Cancelled-QuesitonMark.png Cancelled (See Search Too Complex)

 

Details on message descriptions

  • Number Locking: Number locking is active for this channel. Since another message with the same telephone number is already active, this message is locked.
  • Reception Error: This icon will be used if the field TS_DOCUMENT_ERR contains information concerning a reception error, such as a partly received message.
  • Search Too Complex: If a search is getting too complex, TC/Archive may return entries, which do not meet all search criteria.

Search Tips

  • TC/Archive reports in all affected entries of a search result if some of the search conditions could not be resolved because too many matching strings exist in a particular volume. This may happen when using wildcards, e.g. when searching for "A*" in the text content.
  • The search string "A*" matches all words in the index starting with ‘A’ like "aback", "abacus", "abaft", "abalone", "abandon" etc., but there is a maximum of 100 strings whose occurrences can be combined in one search.
  • If the limit of 100 would be exceeded, the complete search attribute is skipped (treated as always true).
  • A TCfW client release 3.04.01 or higher will mark the entries, which may not meet all search criteria, with a special icon containing a question mark. In any search too complex case the result may contain more entries than the correct selection, but not less.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server 9.x, 10.x      

 

Article # 3035023
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