After installing the VMware tools on a KCS server, the TCSRV service is not able to start anymore.
The VMware tools setup deletes the Microsoft msvcr1.dll needed by TCSRV from the C:\Windows\SysWOW64 directory.
Might also be applicable to other Microsoft DLL's with file names ending with 71.dll and 90.dll!
The issue can be solved in two ways:
- Manually copy the msvcr1.dll from another machine to the C:\Windows\SysWOW64 folder.
- Re-run the KCS setup again.
Level of Complexity
|Kofax Communication Server||All||VMware|
Link to KB article on the VMWare site: https://kb.vmware.com/s/article/55513