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After installing VMWare tools TCSRV does not start anymore

Article # 3035914 - Page views: 41


After installing the VMware tools on a KCS server, the TCSRV service is not able to start anymore.


The VMware tools setup deletes the Microsoft msvcr1.dll needed by TCSRV from the C:\Windows\SysWOW64 directory.

Might also be applicable to other Microsoft DLL's with file names ending with 71.dll and 90.dll!


The issue can be solved in two ways:

  • Manually copy the msvcr1.dll from another machine to the C:\Windows\SysWOW64 folder.
  • Re-run the KCS setup again.

Level of Complexity 


Applies to  

Product Version Build Environment Hardware
Kofax Communication Server All   VMware  


Link to KB article on the VMWare site:


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