After installing VMWare tools TCSRV does not start anymore
Article # 3035914 - Page views: 41
Issue
After installing the VMware tools on a KCS server, the TCSRV service is not able to start anymore.
Cause
The VMware tools setup deletes the Microsoft msvcr1.dll needed by TCSRV from the C:\Windows\SysWOW64 directory.
Might also be applicable to other Microsoft DLL's with file names ending with 71.dll and 90.dll!
Solution
The issue can be solved in two ways:
- Manually copy the msvcr1.dll from another machine to the C:\Windows\SysWOW64 folder.
- Re-run the KCS setup again.
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Communication Server | All | VMware |