Skip to main content
Kofax

After installing VMWare tools TCSRV does not start anymore

Article # 3035914 - Page views: 33

Issue

After installing the VMware tools on a KCS server, the TCSRV service is not able to start anymore.

Cause

The VMware tools setup deletes the Microsoft msvcr1.dll needed by TCSRV from the C:\Windows\SysWOW64 directory.

Might also be applicable to other Microsoft DLL's with file names ending with 71.dll and 90.dll!

Solution

The issue can be solved in two ways:

  • Manually copy the msvcr1.dll from another machine to the C:\Windows\SysWOW64 folder.
  • Re-run the KCS setup again.

Level of Complexity 

Moderate

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server All   VMware  

References

Link to KB article on the VMWare site: https://kb.vmware.com/s/article/55513

 

  • Was this article helpful?