Java implemented a security feature into their packages, which affects the TiffyViewer in TC/Web to display the message in image mode.
By clicking the 'Image View' button in a message, this window appears:
By clicking 'Run' to access it anyway, you will see in the message window of TC/Web the following:
With 'Click for details' this window appears:
None of the buttons help to get the image view started.
- Don't update or use the newest Java packages.
- If the newest Java version is installed, add the TC/Web URL into the exception list:
(start button [All Programs] / Java / Configure Java / 'Security' Tab / 'Edit Site List...' Button)
If you entered an unsecured URL (http), a security warning comes up.
Click 'Continue' to add the URL anyway to the exception list:
- Use FR-2877 to replace the TiffyViewer (a PDF will be generated, which would be opened automatically with an installed PDF reader plug in).
Hint: If someone wants to audit e.g. the printing activities, which was possible with the TiffyViewer, this is no longer working with this fix
All KCS versions.
Keywords: TiffyViewer, KCS, Kofax Communication Server, TC/Web, Java