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Kofax

IN-Events are scaled to a lower size

Article # 3036159 - Page views: 2

Issue

IN-Events are scaled to a lower size

Solution

Receiving faxes and routing them via Link-FI to a file share can cause scaling down of the fax image, even though it is received and displayed correctly in TCfW.

This issue only occurs when using the TCLFIQI: queue and this behavior is configurable via the following registry key:

HKLM\Software\Topcall\TCLINKFI\TCIMG32\force_NoPageFormatScaling

Setting this registry key to 1 forces the image page size in the output image not to be scaled to A4/letter page size.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server All      

References

  • TC/Link
  • TCIMG32

Keywords: In-Event, TCfW, scaling

 

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