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KCS cannot process MAC zip files

Article # 3040708 - Page views: 2

Issue

Can KCS process Zip files generated on the MAC OS?

 

Cause

Zip Files generated on the MAC OS contain 2 sets of files, one for use on Windows OS and the second for use on the MAC OS.

 

 

 

TCZip unpacks all the contents of the Zip file but the document converter fails to convert the files with the ._ Prefix

 

Solution

Enter explanation of steps or actions to resolve

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server All      

References

Add any references to other internal or external articles

 

Article # 3040708