Skip to main content
Kofax

IN-Events are scaled to a lower size

Summary

12207

This "Fast Publish" solution is based on one case only and most likely doesn't cover all possible solution scenarios or error descriptions. This solution is provided as is and may contain limited technical imperfections and consequently may be revised at any time. If you have the same or similar error situation and the provided solution doesn't help in resolving your issue, or if you have further questions or possible additions, please contact your next level of support.

Description

Receiving faxes and routing them via Link-FI to a file share can cause scaling down of the fax image, even though it is received and displayed correctly in TCfW.

This issue only occurs when using the TCLFIQI: queue and this behavior is configurable via the following registry key:

HKLM\Software\Topcall\TCLINKFI\TCIMG32\force_NoPageFormatScaling

Setting this registry key to 1 forces the image page size in the output image not to be scaled to A4/letter page size.

Applies to

  • TC/Link
  • TCIMG32

Keywords: In-Event, TCfW, scaling

  • Was this article helpful?