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TiffyViewer is not working with newer Java versions (beginning with Java 7 Update 51)

Article # 3035936 - Page views: 7

Issue

 TiffyViewer is not working with newer Java versions

 

Cause

Java implemented a security feature into their packages, which affects the TiffyViewer in TC/Web to display the message in image mode.
By clicking the 'Image View' button in a message, this window appears:

12042 2018-07-26_1014.png

By clicking 'Run' to access it anyway, you will see in the message window of TC/Web the following:

12042 2018-07-26_1016.png

With 'Click for details' this window appears:

12042 2018-07-26_10161.png

None of the buttons help to get the image view started.

Solution

  1. Don't update or use the newest Java packages.
  2. If the newest Java version is installed, add the TC/Web URL into the exception list:
    (start button [All Programs] / Java / Configure Java / 'Security' Tab / 'Edit Site List...' Button)
    12042 2018-07-26_1018.png12042 2018-07-26_1019.png
    If you entered an unsecured URL (http), a security warning comes up.
    Click 'Continue' to add the URL anyway to the exception list:
    12042 2018-07-26_1020.png
  3. Use FR-2877 to replace the TiffyViewer (a PDF will be generated, which would be opened automatically with an installed PDF reader plug in).

Hint: If someone wants to audit e.g. the printing activities, which was possible with the TiffyViewer, this is no longer working with this fix

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
All KCS versions.        

References

Keywords: TiffyViewer, KCS, Kofax Communication Server, TC/Web, Java

 

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