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KFXConverter process quits without any error message

Article # 3031556 - Page views: 27

Issue

KFXConverter.exe does not post any error (even when starting it directly from a command line) and quits without doing anything.

When used in document conversion the conversion job fails with an error like this in the TCLINK trace:

05/18:27:56.725 (1d64/09fc) KFXConverter::Thread_executeKfxConverter KFXConverter Command Execution successful
05/18:27:56.725 (1d64/09fc) KFXConverter::Thread_executeKfxConverter() <--- Returned: Failure
05/18:27:56.725 (1d64/0af4) KFXConverter::fStartConversion: 401, PDF file
C:\TCOSS\TCLP\TMP\TCLINKMX7\1234567890.PDF is not generated.
05/18:27:56.725 (1d64/0af4) Please check source file path, batch file path and batch file

 

Cause

On the TCDCLINK machine FIPS mode could be enabled in the windows registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy\Enabled = 1

If this is the case, current version of KFXConverter may need a KFXConverter.exe.config file that disables enforcing of FIPS policy until an updated version exists that solves that problem.

 

Solution

Installing KFXConverter from patch 15009 may fix the issue as it contains a KFXConverter.exe.config that contains the following configuration part:

<runtime>
        <enforceFIPSPolicy enabled="false"/>
</runtime>

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Communication Server 10.3.0.3 9.1.3.1630,
9.1.3.2729
Windows n/a

References

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