Determine the cause of a failed logon attempt in KCM Designer
Article # 3035742 - Page views: 63
Issue
How can I determine why a logon attempt failed in KCM Designer?
Solution
When a user logon attempt fails, the logon dialog does not inform you of the reason. This is a security feature. There are 2 different locations where you can obtain the information why a logon attempt failed:
The Audit log in Designer for Windows
- Start Designer for Windows.
- Login with a Designer user which has 'log on as administrator' permission.
- Go to menu File -> Log on as Administrator.
- Login with a Designer user which has 'log on as administrator' permission.
- In the left pane, click on 'Audit Log Entries'.
- In the right pane, you can now see the Audit Log entries.
The itprep.log file of KCM Repository server
- Open itprep.log (<root>\KCM\Work\<version>\Instance_NN\designer\Log\<hostname>\ITPMDK [designer_01_<version>]\itprep.log).
- Search for the keyword DES1133.
The cause wrong username (user does not exist) is logged as "Logon attempt on <username> failed, code 65537".
The cause wrong password is logged as "Logon attempt on <username> failed, code 65536"
When trying to logon with an user account that is locked out this is logged as "Logon attempt on <username> failed, code 655340"
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Communications Manager | All versions | n/a | n/a | n/a |
Article # 3035742