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DocToPDF command fails with the error: Could not load PDF converter module

Article # 3035760 - Page views: 87

Issue

The DocToPDF command fails with the following error: 

itp.CreatePDF [PDF Conversion Failed: Could not load PDF Converter module, please verify whether the Amyuni PDF Converter license has been accepted, and that the instance has been correctly upgraded from earlier versions of ITP/DS (see the installation guide). ]

 

Cause

When the error "Could not load PDF Converter module" occurs, this indicates the Amyuni Printer driver is not installed or the Printer Spooler service is not started. You cannot print in Microsoft Windows when the Printer Spooler service is stopped.

The DocToPDF command uses the Amyuni PDF converter for converting Microsoft Word documents to PDF. The Amyuni PDF converter is a printer driver. For each KCM Document Processor, one corresponding Amyuni Printer driver is installed. When you use the DocToPDF command for converting a Microsoft Word document to PDF, the following happens:

  1. The KCM Document Processor starts Microsoft Word and instructs it to open the to-be-converted Microsoft Word document.
  2. Microsoft Word prints the document to PDF file using the Amyuni PDF Printer driver.

 

Solution

  1. Open services manager ( start menu -> run -> services.msc )
  2. Confirm that the "Print Spooler" service is running and has Startup Type Automatic.
  3. Open KCM Core Administrator.
  4. On the Servers node, remove all Document Processors. Document Processors are identified as "ITPDP [core_nn_<version>] #n".
  5. On the Servers node, add all Document Processors.

The below screenshot shows how to access the Servers node and where to locate the buttons for removing and adding Document Processors.
Add-Remove DPs.png

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Communications Manager All versions n/a n/a n/a

 

 

Article # 3035760
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