You are running a document template or master template that uses an iSeries DID. Even though the iSeries DID is properly configured in KCM Core Administrator, you receive either the error:
ITPLOG: WARNING BSD0011: Datamanager shut down. ITPLOGDM: FATAL ERROR DMN0043: The datamanager cannot interact with the user to retrieve userid, password or host in a Server environment. ITP failed to run. Error code 13 (Datamanager shut down unexpectedly.).
ITP on ITPDP [core_01_5.1.1] #1: FATAL ERROR IAT0100: The datamanager cannot interact with the user. You cannot use EXTRA/INTERACT and keyselections in a Server environment. more information can be found in "C:\CCM\Work\5.1.1\Instance_01\core\Log\CCMDEV\ITPDP [core_01_5.1.1] #1\RepJob1077253445" Throwing error message "Mar 19 12:10:46.267 [RepJob1077253445]: ITP failed to run. Error code 1 (Fatal error.). ITP on ITPDP [core_01_5.1.1] #1: FATAL ERROR IAT0100: The datamanager cannot interact with the user. You cannot use EXTRA/INTERACT and keyselections in a Server environment
In some situations KCM does not detect that the master template uses an iSeries DID. In these situations the data manager cannot properly initialize and you'll receive a "FATAL ERROR DMN0043" error or "FATAL ERROR IAT0100" error.
Add a dummy DID retrieval entry of the iSeries DID to the data retrieval of the data backbone.
- In Designer for Windows, open the data retrieval of the databackbone (right click data backbone -> Edit data retrieval)
- Enter a dummy DID entry in IF FALSE FI. E.g.
IF FALSE THEN FORALL X0 in ITP.Entry DO OD FI
Note. You can use the DID tool to add an DID entry.
- Save and close the Data retrieval of the data backbone.
- Create the data backbone and unlock it.
- If required, then recompile the master templates.
Level of Complexity
|Kofax Communications Manager||5.1 and newer||n/a||n/a||n/a|
Article # 3035810