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FATAL ERROR DMN0161: TCP/IP error 10060 in function WSARecv

Article # 3037652 - Page views: 106

Issue

During document composition KCM reports the following error:

FATAL ERROR DMN0161: TCP/IP error 10060 in function <WSARecv>.

 

Cause

When the data manager tried to connect to the iSeries machine the Windows Server operating system reported an TCP/IP error. On the Microsoft website (link) all TCP/IP error codes are documented. The following information is provided by Microsoft:

WSAETIMEDOUT 10060
Connection timed out.
A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because the connected host has failed to respond.

Windows reports there is a problem with the network connection to the iSeries machine.

Either the iSeries machine doesn't accept the connection, or something dropped the connection.

 

Solution

One possibility is that a corporate firewall drops the connection between the data manager and the ITPSRVHDM job on the iSeries machine. By default keep-alive is set to 2 hours on an iSeries machine for TCP connections. It is common that companies have aggressive network firewalls that drop inactive connections that have been idle for more than 1 hour.

The keep-alive interval can be lowered on the iSeries machine via the command

CHGTCPA TCPKEEPALV(xxxx)

Refer to the IBM website for more information (link).

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Communications Manager n/a n/a iSeries DID n/a