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FATAL ERROR IOL0211: Failed to copy OLE2 object pool (1-0003-0020)

Article # 3035817 - Page views: 4

Article # 3035817 - Page views: 4

Issue

You have master templates that use the put_in_document function. Intermittently when such a master template is run, you receive the following runtime error:

FATAL ERROR IOL0211: Failed to copy OLE2 object pool (1-0003-0020)

 

Cause

The error code 1-0003-0020 indicates a share violation. A temporary file of KCM is locked by an external process. This prevents KCM from generating the document and the IOL0211 error is raised. 

 

Solution

In most cases the culprit is a virus scanner installed on the same machine. To resolve your issue, exclude the whole KCM folder in your anti-virus software (for KCM 5.2 and older, the folder is CCM). If the issue still persists, you can use a program such as Process Monitor (a.k.a ProcMon) to determine what program locks the temporary files used by KCM. 

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Communications Manager All versions