FATAL ERROR SEC1001: Template contains code that cannot be used in a sandboxed environment

Issue

When you compose a document, you receive the following error:

FATAL ERROR SEC1001: Template contains code that cannot be used in a sandboxed environment

Cause

By default, Kofax Communications Manager runs document (pack) templates in a sandbox environment. The sandbox prohibits any statements and functions that could interface with the server, such as WRITE, or the environment, such as session_parameter. 

Any master template that contains prohibited statements is blocked before it is started with the above error message.

Solution

To disable this setting add the setting ITPSANDBOX=N to the ITP.CFG file

1. Locate and open itp.cfg in ..\KCM\Work\<version>\Instance_<instance number>\Core\Config\itp.cfg
2. Change ITPSANDBOX=Y to ITPSANDBOX=N and save and close the file.
3. Restart all KCM Core services.
   1. Open KCM Core Administrator. 
   2. Go to menu File -> Restart KCM Core, to restart all KCM Core services.

Level of Complexity 

Moderate

Applies to