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Determining the cause of a failed logon attempt in KCM Designer

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Question: 

How can I determine why a logon attempt failed in KCM Designer?

Answer: 

When a user logon attempt fails, the logon dialog does not inform you of the reason. This is a security feature. There are 2 different locations where you can obtain the information why a logon attempt failed:

A. The Audit log in Designer for Windows
1). Start Designer for Windows.
2). Login with a Designer user which has 'log on as administrator' permission.
3). Go to menu File -> Log on as Administrator.
4). Login with a Designer user which has 'log on as administrator' permission.
5). In the left pane, click on 'Audit Log Entries'.
6). In the right pane, you can now see the Audit Log entries.

B). The itprep.log file of KCM Repository server.
1). Open itprep.log (<root>\KCM\Work\<version>\Instance_NN\designer\Log\<hostname>\ITPMDK [designer_01_5.3]\itprep.log).
2). Search for the keyword DES1133.

The cause wrong username (user does not exist) is logged as "Logon attempt on <username> failed, code 65537".
The cause wrong password is logged as "Logon attempt on <username> failed, code 65536"
When trying to logon with an user account that is locked out this is logged as "Logon attempt on <username> failed, code 655340"

 

Applies to:  

Product Version
KCM All versions
KCCM All versions

 

 

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