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Kofax CCM installation fails with "No Tomcat installation reference could be found in the registry" error.

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Question / Problem: 

Kofax CCM installation fails with "No Tomcat installation reference could be found in the registry" error.

Error:
WARNING: No Java installation could be found in registry, but a JAVA_HOME environment variable was found and will be used instead.
Preflight checks for instance 1 performed
WARNING: Preflight check for instance 1 failed
Derive-Variables : No Tomcat installation reference could be found in the registry
At C:\Download\KofaxCommunicationsManager-5.4.0\KofaxCommunicationsManager-5.4.0\InstallServer\Scripts\ITP Package.ps1:1298 char:9
+         Derive-Variables
+         ~~~~~~~~~~~~~~~~
    + CategoryInfo          : ObjectNotFound: (:) [Write-Error], WriteErrorException
    + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Derive-Variables
 

Answer / Solution: 

You receive this powershell error when you use PowerShell (32 bit) for running the install.ps1 script. 
PowerShell (32 bit) is not supported.

You need to run PowerShell(64-bit) as administrator.
In order to check it the Powershell is 64 bit or 32 bit, please run  "[System.Environment]::Is64BitProcess" command as below.
If the command returns "True", the PowerShell is 64 bit.

powershell.jpg

Note:
Powershell ISE is also not supported. Please refer to here.

 

Applies to:  

Product Version
KCM all

 

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