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Kofax Communications Manager installation fails with 'No Tomcat installation reference could be found in the registry' error.

Article # 3035804 - Page views: 26


KCM installation fails with "No Tomcat installation reference could be found in the registry" error.

WARNING: No Java installation could be found in registry, but a JAVA_HOME environment variable was found and will be used instead.
Preflight checks for instance 1 performed
WARNING: Preflight check for instance 1 failed
Derive-Variables : No Tomcat installation reference could be found in the registry
At C:\Download\KofaxCommunicationsManager-5.4.0\KofaxCommunicationsManager-5.4.0\InstallServer\Scripts\ITP Package.ps1:1298 char:9
+         Derive-Variables
+         ~~~~~~~~~~~~~~~~
    + CategoryInfo          : ObjectNotFound: (:) [Write-Error], WriteErrorException
    + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Derive-VariablesCause


You receive this powershell error when you use PowerShell (32 bit) for running the install.ps1 script. 
PowerShell (32 bit) is not supported.

You need to run PowerShell(64-bit) as administrator.
In order to check it the Powershell is 64 bit or 32 bit, please run  "[System.Environment]::Is64BitProcess" command as below.
If the command returns "True", the PowerShell is 64 bit.


Powershell ISE is also not supported. Please refer to this article.


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Kofax Communications Manager 5.4 or earlier n/a n/a n/a



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