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Missing previews for rich text blocks in Designer for Web

Article # 3035793 - Page views: 28


In Designer for Web, you see the following error in the preview window for a rich text block:

Currently, no preview is available for this Text Block. Contact your administrator for more information.

This particular project was transferred from a KCM <5.5 environment or the KCM installation has been upgraded from a KCM <5.5 version.


Missing previews for rich text blocks are not automatically generated upon importing an export file. A preview for a rich text block is generated when a rich text block is saved in KCM 5.5 or newer.



To generate previews for all rich text blocks, the tool CreateRichTextBlockPreviews.exe can be used. This tool is located in <deploy root>\KCM\Programs\<version>
on the KCM instance. You can execute it manually or could create a Windows Task to run it in off-peak hours.

For more details see the section "PDF preview for Rich Text Blocks" in the Repository Administrator's guide (link).


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Kofax Communications Manager 5.5 and newer n/a n/a n/a



Article # 3035793
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