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Kofax

Maintenance and Support date within Digital Imaging Software

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All new Kofax Digital Imaging Orders will fulfill with license keys/serial numbers that display the below expiration dates within the software after activation.

Renewal Orders are no longer issuing renewal license keys, serial numbers, or CNR numbers, which previously were applied to the software to update the maintenance expiration date. 

Maintenance status and related start and end dates will only be reflected in Kofax's internal systems and is based on the contract terms at the time of purchase or renewal. An expired date being displayed within the software will not affect the functionality of the software itself.

A reset will be required to update the maintenance date on existing software deployments. See further details below in the next section of this article. 

Resets to update the expiration date within the software will not be completed if the Maintenance contract is expired. The reset to update this expiration date will only occur once the expired contract has been renewed and is active again. 

Product

Expiration Date

AutoStore - v6, v7

12/30/2030

Equitrac - v4, v5

12/31/2023

Output Manager - v3, v4

9999

SafeCom - G3, G4

12/31/2099

Updating expiration date outside of Maintenance renewal:

Existing Customers with previously installed software, who are not in the process of renewing and have an active maintenance contract, can create a support case and have the license keys/serial numbers reset. The reset will update and push out the expiration dates within the software to the dates mentioned above, based on product line.

Creating a Support case for the reset:

If you need to create an account, click here

If you already have an account, log in here.

  1. Within the case, provide all applicable license keys/serial numbers that will require a reset.
  2. Once your Support Agent has confirmed the reset, follow the below activation instructions for the applicable product.

Updating expiration date during Maintenance renewal:

For Customers that have recently renewed Maintenance through our Renewals Team and received confirmation from the Renewals Team that their license keys/serial numbers are ready to be reset, or have been reset, follow the below steps to re-activate in the software for the software to reflect above dates, based on product line. 

AutoStore v6 and v7

For AutoStore v6 and v7 licenses, please be prepared to expire your licenses once discussed with Kofax, and a reset has been confirmed by Kofax.

To activate your license:

  1. Generate a new license request file from your License Manager (Create Request button).
  2. Log into the Web License Portal: https://weblicense.nsius.com, and choose AutoStore 6 or 7 from the drop down list and click Proceed to License Activation (Choice is required to proceed).
  3. License Type = Production/NFR; License File = the file generated from Step 1; Server Friendly Name = your choice; License Activation = [Enter INV #]  and click Submit.
  4. Select the quantity of licenses you require and click Submit.
  5. Download the license load file, and load it back into your License Manager using the Load Keys button.

Equitrac v4 and v5

Automatic activation:

  1. Start System Manager and click Licensing in the left pane
  2. In the right pane, click Add.
  3. Add the first product serial number and click the Add button.
  4. Repeat to add each additional serial number.
  5. Click the Next button.
  6. In the Select Registration Mode dialog box, click the Automatic Activation radio button and then click the Next button.
  7. Click the Finish button.

To manually activate:

  1. Log in to https://activation.equitrac.com/register/Preg_Login.asp
  2. Enter the serial number and click ‘Register New Product’.
  3. Record the activation code or cut and paste the code into a text file.
  4. Repeat these steps for each serial number to be registered.
  5. Once all serial numbers have been registered, start System Manager and click Licensing in the left pane
  6. In the right pane, click Add.
  7. Add the first product serial number and click the Add button.
  8. Repeat to add each additional serial number.
  9. Click the Next button.
  10. In the Select Registration Mode dialog box, click the Manual Activation radio button and then click the Next button.
  11. Click the Finish button.
  12. In the Add Licensing Information dialog box, enter the corresponding activation code for the displayed serial number and click the Add button.
  13. Repeat for each additional serial number displayed.
  14. When complete, details on each license successfully registered appear in System Manager.

Output Manager v3 and v4

To automatically activate:

  1. In the Output Manager Console navigation pane, select the Administration Application.
  2. In the navigation pane, click Manage License. This displays the Manage License Utility in the right panel.
  3. Click License Wizard button. This opens the License Wizard, click Next.
  4. In the License Operation dialog box, select Install and activate a new license, and click Next.
  5. For automatic activation, select Install License Automatically and enter the 16 digit license key. This will require an internet connection. Click Next.
  6. In the Activate License dialog box, select Activate all DBM Components via the Internet, and click Next.
  7. Follow the screen prompts to complete activation.

To manually activate:

  1. Download the Output Manager License File
  2. Log into the Web License Portal - https://weblicense.nsius.com
  3. Select a Product 'NSi Output Manager' or 'Barr EOM'
  4. Select 'Proceed to License Activation'
  5. Select 'Click Here' under License Download
  6. Select the Product, enter the License Key and select Get License
  7. You will see a pop up when the download is complete. Save the file to a safe location.
  8. Install the license file using the Output Manager License Wizard
  9. In the Output Manager Console navigation pane, select the Administration Application.
  10. In the navigation pane, click Manage License. This displays the Manage License Utility in the right panel.
  11. Click License Wizard button. This opens the License Wizard, select Next
  12. In the License Operation dialog box, select Install and activate a new license, and click Next
  13. For manual activation, select Install License Manually, browse to the license file and select Next. The license will be loaded.
  14. Follow the screen prompts to complete.

To perform custom DBM activation manually (this method allows you to choose the Output Manager components you want to activate and activate the license manually. Use this method if you do not have an Internet connection).

  1. In the Activate License dialog box, select Custom DBM activation and click Next.
  2. On the Custom DBM Activation dialog box, select the components you want to activate.
  3. On a computer that is connected to the Internet, open Internet Explorer and browse to the Web License Portal site.
  4. Enter the License Key, Version and Hardware Code
  5. In the Hardware Code box, enter the value from the Hardware Code column on the Custom DBM Activation dialog box.
  6. Click Get Code
  7. Copy the activation code and paste into the Activation Code column in the Custom DBM Activation dialog box. This will need to be pasted into the row that corresponds to the Hardware Code
  8. Click Next. A selection confirmation will display saying which Output Manager DBM components were selected and the activation method.
  9. Click Next. The activation confirmation will display.
  10. Click Next, and then click Finish. In the Manage License Utility, verify the License Status shows the license is activated with the proper version number.

Safecom G3 and G4

  1. Activation for SafeCom production keys are completed on the Registration Portal https://register.kofax.com/CodeRegistration
  2. Enter in your email address and the SafeCom registration code.
  3. You will be prompted to enter in the Server ID name as displayed on the System Overview page in SafeCom Administrator.
  4. When successfully activated, a new production key will be sent via email.  
  5. Open SafeCom Administrator within SafeCom and enter the new production key received in the email.

The below product does not list an expiration date within the software and therefore does not require a reset:

  • ControlSuite v1
  • AutoStore v8
  • Equitrac v6
  • Output Manager v5
  • ecopy ShareScan v5, v6
  • Power PDF
  • PaperPort
  • OmniPage

 

 

 

Article Applies to:  

Product Version

AutoStore

v6, v7

Equitrac

v4, v5

Output Manager 

v3, v4

SafeCom

G3, G4

 

 

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