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Kofax

Power PDF - Scanned documents coming in blank or as image even though PDF type is set to "searchable" under scan settings

Scanned documents coming in blank or as image even though PDF type is set to "searchable" under scan settings

Issue:

Scanned documents coming in blank or as image even though PDF type is set to "searchable" under scan settings

Resolution

This can happen if the processing settings in the Convert Assistant have been changed. 

Open Convert Assistant and make the following changes

View

Processing Mode

Check "Process documents using OCR"

File

Exit

Click "Yes" to save the conversion settings