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How to troubleshoot problems in Email sending in Signdoc Standard

How to debug email functionality

If you face email sending problems with Signdoc Standard, it´s recommended to activate Debug logging in the signdoc_home\conf\XjLog.xml file to get more log output into the cirrus.log file. This will show the reason why email sending isn´t working.

In order to do so, please copy or add (if not already existing) following logger lines into the XjLog.xml file:

    <logger name="de.softpro.cirrus.rest.common.services.impl.MailServiceImpl" level="DEBUG" additivity="false">
        <appender-ref ref="R"/>
    </logger>

Save the XjLog.xml file, and reproduce and try to send an email from Signdoc Standard.
Then you should get more details into the cirrus.log file why mail sending isn´t working, as shown in this example:

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