General Support
Welcome to the General Support page articles, which contains the Contact Support, Support Details, Customer Portal and General Troubleshooting sections. Please visit the sections for additional information on the contents of each.
- Contact Support
- Everything you want to know about contacting Kofax Technical Support.
- Customer Portal Forms
- The Customer Portal Request and Assistance forms can be found here.
- Support Details
- Visit here to learn about the available Kofax Support Services, including Technical Support Commitment, Tools, Self-Service, Lifeycle and Electronic Fulfillment information.
- Lifecycle Policies and End of Support Dates
- Support Commitment
- Customer Data Policies and Practices
- Kofax Cross Product Compatibility Matrix (4991)
- Kofax MFP Support Matrix (20494)
- Creating an Kofax Electronic Fulfillment (KeF) site User Account
- Download Software from the Kofax Electronic Fulfillment site
- How can I register a Kofax Capture license serial number to a new eDelivery logon account if it is already registered under a different logon?
- How to Activate Kofax Products
- How to Download Kofax Products?
- I am receiving a web site's security certificate error message and am unable to access the eDelivery platform, Why is that?
- Kofax License and Warranty Information
- Kofax Product's License Management
- Kofax Support Statement on Virtual Computing & Cloud Support
- Scanner Configurator
- Steps to Correct IE 11 Kofax Electronic Delivery Site Log In Issue
- General Troubleshooting
- This section contains articles covering general non-product and all product related informational and/or troubleshooting articles.
- Notices & All Announcements (RSS)
- Important Notices & All Products & Announcements RSS.