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Customer Portal Login Assistance

Submit this form if you have forgotten your Cusstomer Portal username or are unable to reset your password.
Article # 301485 - Page views: 30044


Note:  Your Portal username may be your email address or it may be your email+".kofax".  

If you:

  • Forgot your Portal username or are unable to reset your password, please complete this form after selecting the request type.
  • Already have a Customer Portal account, please click here to move to the Portal Login page.  If you have forgotten your password, you can request that your password be reset from this page.
  • Do not have a Customer Portal account, please move to, complete and submit a Kofax Customer Portal Account Request form.


If you desire a Kofax Partner Portal account, please move to the Partner Portal Access Request form.

Please complete as many of the fields below as you can.  The more information you provide, the more it will help us in processing your request.

Once you have completed the form and clicked Submit, you will automatically receive an email containing your submission data with your Case number.  You will be contacted within the next 2 business days.

Please Note: 
If you are trying to obtain a login for or reset your password to the Kofax (electronic) Delivery site in order to download your Kofax software, please browse to and select either the "Create a new account" or the "Forgot your password?" link.  Refer to the Download Software from the Kofax (electronic) Delivery site article for more details.

You are requesting a:
Your Information

Please enter detailed information in the fields below.

First Name
Last Name
Email Address
Company Name
Customer Portal Username, If Known
Product Information

Information you provide about the products your company uses may help to speed up your login identification.

Main Product
Product Serial Number
Co-worker Information

Please provide the following information regarding a co-worker who has an existing Customer Portal Account, if you have it. The information you provide about co-workers who are already in the system will help to speed identification of the correct account to associate with your login.

Co-workers First Name
Co-workers Last Name
Co-workers Email Address



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