Skip to main content
Kofax

Support Portal Information

Learn how to find and use the Customer and Partner Portals.

Customer & Partner Portals Overview

  • Log in to the Customer Portal This link is for customers who already have a Customer Portal Account.

  • Log in to the Partner Portal - This link is for Kofax Partners who already have a Partner Portal Account.

  • Request a Customer Portal Account - This link is for customers who need to request a Customer Portal login. The Customer Portal includes a unified Knowledge Base for all Kofax products, updated product information, and access to the Case handling system.

  • Request Customer Portal Assistance - This link is for customers who require Customer Portal login assistance, including help with a forgotten username or resetting their password.

  • Request Partner Portal Assistance - This link will open an email to the Partner team who will assist you with your Partner Portal login.

  • The Customer and Partner Portal are the online Case submission and tracking methods available 24x7 for all customers and partners. The Portals allow eligible contacts to enter new Web-based support Cases, receive responses to their existing Cases, and review their existing Case history online.

You must request a Portal login (using the hyperlink above) in order to access your Portal. Once a new request has been submitted, the eligible contact should receive an update notification via email within one business day of their Portal submission. (Click here to see the list of Kofax Technical Support holidays.)

For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Support group, using your standard process if you have an urgent after-hours issue.

  • Was this article helpful?