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Kofax

Kofax Support - Detailed Contact Information

Contact Process

All Regions

Support Request Forms

If you have one of the following products, click on the link below to reach your product's support request form. 

OmniPage

PaperPort

Power PDF

ReadSoft Online

RPA Free Trial

Kofax VRS and OEM VRS
(used with a third-party scanning app)

 

Digital Imaging Products

Move to the Control Suite, Equitrac, SafeCom, Output Manager, AutoStore, eCopy, Copitrak, etc. article to locate the former Nuance Document Imaging Division product's support information.  

 

Web-based Case Submission/Updates

Access your Kofax Portal's web-based Case submissions/updates by logging into the Kofax Portal at https://login.kofax.com

Please note, if you do not have a Kofax Portal account, you can request one by clicking on the appropriate link located in the Support Portal Information article.

Telephone Support by Product Family

For those who are entitled to telephone support, or for customers who have already raised a Critical support Case and have their Case number, the contact numbers for Technical Support are listed below. 

Please note, that if you are contacting Technical Support on a new issue and choose to proceed by telephone, we will do our best to get you to the proper support engineer as quickly as possible. 

Legacy Capture, Transformation, VRS Scanning Apps

This product family includes Kofax FrontOffice Server (KFS), Kofax Import Connector (KIC), Kofax Capture (KC) Kofax Capture Network Server (KCNS),  Kofax Transformation Modules (KTM), VRS Scanning Apps, etc.  Click on your region below to Click on your region below to obtain telephone support information.  

Please note, if you have Kofax VRS or an OEM version of VRS that is used with a third-party scanning application, please choose the Kofax VRS and OEM VRS link located in the Support Request Forms section above.

Business Analytics

This product family includes KAFC, KAFTA, KARPA, KAFMV, Insight, etc. Click on your region below to Click on your region below to obtain telephone support information. 

Kofax Total Agility

This product family includes all the Kofax TotalAgility releases, On-Prem, OPMT, etc.  Click on your region below to Click on your region below to obtain telephone support information.   

Kofax RPA

This product family includes Kofax RPA, Kapow, etc.  Click on your region below to Click on your region below to obtain telephone support information. 

Please note, if you have the RPA Free Trial product, please choose the RPA Free Trial link located in the Support Request Forms section above.

ReadSoft

This product family includes ReadSoft InvoiceIT, Invoices, Performance Analytics, Process Director, ProcessIT, XBOUND, etc. product.

Support for the ReadSoft products are through the Kofax Portals. For details, please refer to the Support Portal Information article for Customer & Partner Portals Overview details.  

Please note, if you have the ReadSoft Online product, please move to the Getting Help with ReadSoft Online article for assistance with your product.

Kofax Communication Server

Click on your region below to Click on your region below to obtain telephone support information for your Kofax Communicaiton Server product.

 

Operating Hours & Holidays

Americas Region

Operating Hours

Monday - Friday, 6:00 a.m. to 5:00 p.m. Pacific Time

EMEA Region

Operating Hours

Monday - Friday, 8:30 a.m. to 5:30 p.m. Central European Time

Asia Pacific Region

Operating Hours

Asia Pacific Region:

Monday to Friday – 8:30am to 5:30pm (local time)

Japan Region:

Monday to Friday – 9:00am to 6:00pm (JST)

 

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