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Kofax Support - Telephone Support by Product Family

Telephone Support by Product Family & Region

If you experience problems when dialing the Netherlands office, please dial the Germany or Belgium office number office numbers as found below.

For those who are entitled to telephone support, or for customers who have already raised a Critical support Case and have their Case number, the contact numbers for Technical Support are listed below. 

Please note, that if you are contacting Technical Support on a new issue and choose to proceed by telephone, we will do our best to get you to the proper support engineer as quickly as possible. 

Legacy Capture, Transformation, VRS Scanning Apps 

This product family includes Kofax FrontOffice Server (KFS), Kofax Import Connector (KIC), Kofax Capture (KC) Kofax Capture Network Server (KCNS),  Kofax Transformation Modules (KTM), VRS Scanning Apps, etc.  Browse to the region below to locate the appropriate telephone number to use to obtains support for your product.

Please note, if you have Kofax VRS or an OEM version of VRS that is used with a third-party scanning application, please choose the Kofax VRS and OEM VRS link located in the Support Request Forms section of the Kofax Support - Detailed Contact Information article to obtain support.

Americas

+1 (949) 727-1733, Option 2

EMEA

Assistance is provided in English, German or Spanish, and when available, in Italian, French or Arabic. All numbers route to the same dispatching system, which will prompt you to select the language and the product for which you require support.

Austria:

+43 1 86645 55033

Belgium:

+32 15 444 960

Denmark:

+45 43 23 11 55

France:

+33 1 41 38 41 30

Germany:

+49 761 45 26 92 69

Italy:

+39 02 36 00 32 48

If you experience problems when dialing the Netherlands office, please dial the Germany or Belgium office numbers.

Netherlands:

+31 30 264 3030, option 3

Portugal:

+351 21 041 5910

Spain

Barcelona:

+34 93 409 2322

Madrid:

+34 915 67 1270, option 2

Switzerland:

+41 44 495 8876

United Arab Emirates:

+971 4 230 6890

United Kingdom:

+44 125 689 1010

Asia Pacific

Australia:

+612 9274 0892

Japan:

+81 3 5308 5633

Malaysia:

+60 3 2092 0209

Singapore:

+65 6622 1198

Hong Kong:

+852 3071 4736

 

Language Support in Asia
The Kofax Technical Support Team in Asia endeavors where possible to respect the response timeframes indicated above in the Customer’s local language, whereby support in the Greater China Region and Japan will be provided in Chinese and Japanese, respectively. 

 

Business Analytics 

This product family includes KAFC, KAFTA, KARPA, KAFMV, Insight, etc.  Browse to the region below to locate the appropriate telephone number to use to obtains support for your product.

Americas

+1 (949) 727-1733, Option 2

EMEA

Assistance is provided in English, German or Spanish, and when available, in Italian, French or Arabic. All numbers route to the same dispatching system, which will prompt you to select the language and the product for which you require support.

Austria:

+43 1 86645 55033

Belgium:

+32 15 444 960

Denmark:

+45 43 23 11 55

France:

+33 1 41 38 41 30

Germany:

+49 761 45 26 92 69

Italy:

+39 02 36 00 32 48

If you experience problems when dialing the Netherlands office, please dial the Germany or Belgium office numbers.

Netherlands:

+31 30 264 3030, option 3

Portugal:

+351 21 041 5910

Spain

Barcelona:

+34 93 409 2322

Madrid:

+34 915 67 1270, option 2

Switzerland:

+41 44 495 8876

United Arab Emirates:

+971 4 230 6890

United Kingdom:

+44 125 689 1010

Asia Pacific

Australia:

+612 9274 0892

Japan:

+81 3 5308 5633

Malaysia:

+60 3 2092 0209

Singapore:

+65 6622 1198

Hong Kong:

+852 3071 4736

 

Language Support in Asia
The Kofax Technical Support Team in Asia endeavors where possible to respect the response timeframes indicated above in the Customer’s local language, whereby support in the Greater China Region and Japan will be provided in Chinese and Japanese, respectively. 

 

Kofax Total Agility 

This product family includes all of the Kofax TotalAgility product line.  Browse to the region below to locate the appropriate telephone number to use to obtains support for your product.  

Americas

+1 (949) 727-1733, Option 2

EMEA

Assistance is provided in English, German or Spanish, and when available, in Italian, French or Arabic. All numbers route to the same dispatching system, which will prompt you to select the language and the product for which you require support.

Austria:

+43 1 86645 55033

Belgium:

+32 15 444 960

Denmark:

+45 43 23 11 55

France:

+33 1 41 38 41 30

Germany:

+49 761 45 26 92 69

Italy:

+39 02 36 00 32 48

If you experience problems when dialing the Netherlands office, please dial the Germany or Belgium office numbers.

Netherlands:

+31 30 264 3030, option 3

Portugal:

+351 21 041 5910

Spain

Barcelona:

+34 93 409 2322

Madrid:

+34 915 67 1270, option 2

Switzerland:

+41 44 495 8876

United Arab Emirates:

+971 4 230 6890

United Kingdom:

+44 125 689 1010

Asia Pacific

Australia:

+612 9274 0892

Japan:

+81 3 5308 5633

Malaysia:

+60 3 2092 0209

Singapore:

+65 6622 1198

Hong Kong:

+852 3071 4736

 

Language Support in Asia
The Kofax Technical Support Team in Asia endeavors where possible to respect the response timeframes indicated above in the Customer’s local language, whereby support in the Greater China Region and Japan will be provided in Chinese and Japanese, respectively. 

 

Kofax RPA 

This product family includes Kofax RPA, Kapow, etc.  Browse to the region below to locate the appropriate telephone number to use to obtains support for your product.

Please note, if you have the RPA Free Trial product, please choose the RPA Free Trial link located in the Support Request Forms section of the Kofax Support - Detailed Contact Information article to obtain support.

Americas

+1 (949) 727-1733, Option 2

EMEA

Assistance is provided in English, German or Spanish, and when available, in Italian, French or Arabic. All numbers route to the same dispatching system, which will prompt you to select the language and the product for which you require support.

Austria:

+43 1 86645 55033

Belgium:

+32 15 444 960

Denmark:

+45 43 23 11 55

France:

+33 1 41 38 41 30

Germany:

+49 761 45 26 92 69

Italy:

+39 02 36 00 32 48

If you experience problems when dialing the Netherlands office, please dial the Germany or Belgium office numbers.

Netherlands:

+31 30 264 3030, option 3

Portugal:

+351 21 041 5910

Spain

Barcelona:

+34 93 409 2322

Madrid:

+34 915 67 1270, option 2

Switzerland:

+41 44 495 8876

United Arab Emirates:

+971 4 230 6890

United Kingdom:

+44 125 689 1010

Asia Pacific

Australia:

+612 9274 0892

Japan:

+81 3 5308 5633

Malaysia:

+60 3 2092 0209

Singapore:

+65 6622 1198

Hong Kong:

+852 3071 4736

 

Language Support in Asia
The Kofax Technical Support Team in Asia endeavors where possible to respect the response timeframes indicated above in the Customer’s local language, whereby support in the Greater China Region and Japan will be provided in Chinese and Japanese, respectively. 

 

ReadSoft 

This product family includes ReadSoft InvoiceIT, Invoices, Performance Analytics, Process Director, ProcessIT, XBOUND, etc. product. 

Support for the ReadSoft products are through the Kofax Portals. For details, please refer to the Support Portal Information article for Customer & Partner Portals Overview details.  

Please note, if you have the ReadSoft Online product, please move to the Getting Help with ReadSoft Online article for assistance with your product.

Kofax Communication Server 

Americas

+1 (877) 471-7078

EMEA

Assistance is provided in English, German or Spanish, and when available, in Italian, French or Arabic. All numbers route to the same dispatching system, which will prompt you to select the language and the product for which you require support.

Austria:

+43 1 86645 55033

Belgium:

+32 15 444 960

Denmark:

+45 43 23 11 55

France:

+33 1 41 38 41 30

Germany:

+49 761 45 26 92 69

Italy:

+39 02 36 00 32 48

If you experience problems when dialing the Netherlands office, please dial the Germany or Belgium office numbers.

Netherlands:

+31 30 264 3030, option 3

Portugal:

+351 21 041 5910

Spain

Barcelona:

+34 93 409 2322

Madrid:

+34 915 67 1270, option 2

Switzerland:

+41 44 495 8876

United Arab Emirates:

+971 4 230 6890

United Kingdom:

+44 125 689 1010

Asia Pacific

Australia:

+612 9274 0892

Japan:

+81 3 5308 5633

Malaysia:

+60 3 2092 0209

Singapore:

+65 6622 1198

Hong Kong:

+852 3071 4736

 

Language Support in Asia
The Kofax Technical Support Team in Asia endeavors where possible to respect the response timeframes indicated above in the Customer’s local language, whereby support in the Greater China Region and Japan will be provided in Chinese and Japanese, respectively. 

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