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Kofax

Support for Power PDF, PaperPort and OmniPage (former Nuance Document Imaging Division) products

The former Nuance Document Imaging (NDI) Division's OmniPage, Power PDF and/or PaperPort products are now part of the Kofax family of solutions.

Technical Support

&

Customer Service

 

If you have the Control Suite, Equitrac, SafeCom, Output Manager, AutoStore, eCopy, Copitrak, etc. (former Nuance Document Imaging Division) products, please click here to locate your product's support location.

USA & Canada

Customer Service

The customer service number is for non-technical issues, orders, registration, returns, rebates, shipping, etc.

US (English) 1-800-654-1187 Monday - Friday 9:00 a.m. - 8:00 p.m. Eastern

Technical Support

US (English) 1-770-702-6014 Monday - Friday 9:00 a.m. - 8:00 p.m. Eastern

International Numbers (Non-USA and Canada)

Technical Support & Customer Service

Monday - Friday 9:00 a.m. - 5:00 p.m. local times
UK 44 (0) 203 027 4217
France 33 1 70 61 54 95
Germany 49 (0) 6951 70 93 63
Italy 39 02 696 3 3496
Spain 34 (0) 91 275 4439
Netherlands 31 (0) 20 346 9373
South Africa 272 1300 7655
Australia 1300 856 388
New Zealand International Toll Free 800523585
Malaysia - International Toll Free 1-800-88-0675
Singapore - Singapore City (PSTN) 1-800-448-1597
Hong Kong (ITFS) 800903564
Japan 00531-13-1017

Online Support (Knowledge Base, Online Ticketing)

Please note, No Email Support available.  Support is available through Online Ticketing Only.

English http://nuance.custhelp.com
French http://nuancefr.custhelp.com
German http://nuancede.custhelp.com